Support

Need help with Plumly? You're in the right place.

My saves are missing

Your saves live on your device. If you signed in with Apple and turned on backup, make sure you're signed in with the same Apple ID — if you recently changed Apple IDs, your backed-up saves are tied to the previous account.

Up Next isn't reminding me

Up Next shows the plans and the reminders you set yourself. Reminders send a notification only if you've allowed notifications for Plumly — check iOS Settings → Notifications → Plumly. You can add or remove a reminder on any save.

A plan didn't go on my calendar

Plumly only adds calendar events when you ask it to, and only after you've granted calendar access. Open the save, choose to add it to your calendar, and allow access if prompted (iOS Settings → Plumly → Calendars).

A voice note didn't capture what I said

Tap and hold the + button to start recording, speak, then release. You'll see your transcript before it's saved — you can edit it there if Apple's speech recognition misheard you.

A screenshot was classified wrong

Open the save and tap the category badge to recategorize. Plumly will remember and use your correction.

Sharing or opening a Guide

Guide sharing is available in the latest Plumly app. Publish a Guide to Explore or share an unlisted link. Anyone with the link can open the Guide in a browser without an account. Install or open Plumly to save recommendations.

I want to delete my account

Settings → Account → Delete account. This wipes your local data and all backend records.

I think I found a bug

Email it to me directly. Include a screenshot if you can, and tell me what iPhone you're on. I read everything myself and reply within 24 hours.

Still need help?

Email me directly. I'm one person, I read everything, I usually reply same day.